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frequently asked laundromat & laundry questions

big talk about your smalls. how we wash, dry, fold your laundry for you. the secret behind how we make it smell so damn good.

this is the place for all those questions (& everything in between.) answered right here in one place, cos’ if you don’t have time for laundry – you probably don’t have time for trying to find info scattered across a website.

pickup & delivery q + a’s

we pick up your laundry from your home or business. then we expertly wash, dry & fold it. finally, we deliver it back to the safety of your doorstep the next business day (business days only; no weekend pick up or delivery).

for now, we’re picking up laundry from homes & businesses across wellington, porirua & the hutt. keep an eye on our lavendera facebook page for new pick up / delivery areas.

9am-2pm monday – friday.

if you book your order before 7am, we will pick up on the same day.

we deliver your clean clothes & linen back to you the next business day.

not necessarily, you can give us instructions (during the online ordering process) of where to pick up and deliver.

booking is done online using credit or debit card, or direct banking transfer.

no. we request that customers sort their laundry themselves, as lavendera is not liable if there is bleeding of coloured clothes or household goods.

no. we request that customers sort their laundry themselves, as lavendera is not liable for clothing, linen & other goods that can’t be washed / dried together.

yes. we’ve invested in the best commercial washes & dryers. they’re eco-friendly & energy efficient. our washing machines weigh your load, so they only use the water they need. our dryers let you choose your time & temperature, so they only use the energy they need.

we use an eco-friendly detergent approved by environmental choice new zealand (ecnz). if your skin needs to know exactly what brands we use get in touch.

laundry drop-off q + a’s

you can drop-off your laundry at our birch street branch. then we expertly wash, dry & fold it.

9am-4pm monday – friday.

if you drop off your laundry by 11am, you can pick up on the same day (afternoon).

we accept eftpos, credit or debit card.

no. we request that customers sort their laundry themselves, as lavendera is not liable if there is bleeding of coloured clothes or household goods.

no. we request that customers sort their laundry themselves, as lavendera is not liable for clothing, linen & other goods that can’t be washed / dried together.

yes. we’ve invested in the best commercial washes & dryers. they’re eco-friendly & energy efficient. our washing machines weigh your load, so they only use the water they need. our dryers let you choose your time & temperature, so they only use the energy they need.

we use an eco-friendly detergent approved by environmental choice new zealand (ecnz). if your skin needs to know exactly what brands we use get in touch.

self-service q + a’s

you’ll find lavendera at 796b high street, avalon, lower hutt, and at 51 birch street, hutt central.

our two branches are both open 24/7.

no. our machines are card operated. you can pay using your eftpos, debit, or credit card.

yes. if you are using our self-service laundry facility you need to bring your own powder or liquid detergent.

yes. we’ve invested in the best commercial washes & dryers. they’re eco-friendly & energy efficient. our washing machines weigh your load, so they only use the water they need. our dryers let you choose your time & temperature, so they only use the energy they need.